POWER SHOWER

Case Study

Project Background

Power Shower is a groundbreaking smart shower head that combines sensor controls, auto shut off valves, and water powered rechargeable batteries to significantly reduce water usage in a shower.  Saving up to 50 percent of water in every shower.  It  seamlessly integrates with a cross-platform mobile app to completely control, tracking, and monitor real-time updates. With the innovative feature of Alexa voice command integration, it’s the first shower that lets you preheat the water effortlessly with just your voice, designed to save every drop.

Role & Responsibilities

  • UX Product Manager focused on redefining the user interaction with the showerhead, creating an innovative workflow and process that breaks away from the conventional showering approach. The new design enhances the shower experience by incorporating advanced features and functionalities while carefully considering technological constraints. This reimagined solution aims to elevate both form and function, delivering a modern, user-centered showering experience that balances creativity with practicality.

  • Led the ownership of the Power Shower App by managing cross-functional teams, collaborated with product managers, developers, designers, agencies and marketing teams.

  • Utilized user test groups to research shower taking process, habits, patterns, or limitations of the new technology.

  • Defined the engineering features and abilities the technology was capable of controlling through the app.

  • Guided various stakeholders through the design thinking process along with user flows to achieve shared goals.

  • Managed and tested back end API protocols to properly function with AWS and App interface.

  • Perfected app UX onboarding experience to smoothly interface with home networks and shower head.

  • Managed and tested AWS Cognito for auth 2.0 services to integrate with AWS and strength user security and protection

  • Led Amazon Alexa voice command features with my team to incorporate Alexa skills into the shower head. Examples: “Alexa, Start my Shower” and “Your Shower is Ready”

  • Stress tested, user tested and blind user tested app for production.

  • Ran point for successful app release on the Apple Store and Google Play Store.

Overview

The initial phase of how users would interact with the shower head via a mobile app was complex and multidimensional. Given that this type of device had never been created before, and users were unfamiliar with the technology, our team explored numerous scenarios to pinpoint the optimal user experience.

Requirement App Features

Fully controllable shower head via mobile app allows the user the ability to:

  • Pre Heat Shower
  • Shower Ready Alerts
  • Track Water Usages
  • Track Money Savings
  • Battery  Monitoring
  • Alexa Voice Commands Set Up
  • Onboarding Device
  • History tracking
  • Manage device settings
  • Multiple device controls
  • Water Shut Off Timer
  • Tap to Start
  • Sensitivity Adjustment
  • Shower History
  • Energy Usage
  • Temperature Control
  • Shut off Timer
  • Alerts when water limit reached
  • Share Device with other household users
  • Alert users of hi water usage

Major Pain Points

The user must change and adapt to new way of showering.

  • Water Handles Always On in Bathtub
  • Pre Heat Shower
  • Temperature Controls
  • Starting the Shower with Voice
  • Using the Sensors to Save Water
  • Charging the Shower Head

Usability Testing and Research

We worked closely with our engineering team to determine the best use case for the user.  This was determined by.

  • Shower Technology Capabilities
  • Shower Water Handles Always On
  • Battery Conservation
  • Water Conservation

Shower Controls Testing

Our in-house testing team was crucial for the process.  We built different app prototypes and flows to test what methods were most user friendly.  We added prompts, notifications, quick start guides, and several videos to answer any questions the user might have.  We then tested these to understand users behavior and preferences.

Assumptions

I led the team through product development sessions, focusing on understanding how users would interact with the new device. The envisioned user flow included: opening the app, starting the shower, monitoring the app until the water reaches the desired preheat temperature, and then enjoying the shower. Post-shower, users could return to the app to track their water savings. This user-centric approach ensured a seamless and intuitive experience, enhancing both functionality and environmental awareness.

Design Product Patterns

I led multiple workshops with product owners, business analysts, the engineering We validated these assumptions by working closely with our shower team, meticulously timing the process and analyzing common shower routines in conjunction with app interactions. We conducted extensive testing to focus on optimizing the user flow. Based on the feedback gathered, we refined the design to ensure it aligned with real-world usage patterns and provided the most intuitive and seamless experience for users.

Ideate, Design and Test

Building on insights from the engineering meetings and previous findings, I began by synthesizing these ideas to inform the next phase. From there, I developed wireframes for further user testing, ensuring the design was grounded in real-world feedback.Sketching the Onboarding Design
Initial sketches laid the foundation for a multi-faceted approach based on user preferences, particularly their desire to see their progress throughout the onboarding process. Establishing a clear visual layout for this key component allowed us to quickly organize the supporting content and experiment with various design ideas, streamlining the creative process and enhancing the overall user experience.

Onboarding

Onboarding Image!!!
I developed detailed wireframes for the onboarding process, focusing on addressing the user workflow while accounting for engineering constraints. This approach enabled the team to quickly grasp the process and make necessary adjustments, fostering a more efficient and collaborative design iteration.
Building on an earlier design that had established brand guidelines, we decided on a cohesive mix of Material Design icons and Google icons. The remainder of the UI was custom-built, ensuring a unique and tailored experience while maintaining visual consistency and brand alignment.

Hi Fidelity Screens

Design High-Fidelity Screens Based on Team Feedback
Drawing on extensive data and user insights, I started crafting high-fidelity mockups. To ensure a thorough and well-rounded design, I engaged in close collaboration with the development team, business analysts, and the product owner. These collaborative discussions were instrumental in uncovering and addressing potential edge cases and issues not initially covered in the wireframes, resulting in a more resilient and user-focused final design.

Savings History Insights

One of the app’s standout features was its savings, history, and statistics section, which highlighted the tangible benefits of the product. We emphasized the importance of this feature by clearly showcasing the water savings and efficiency gains to users. This not only reinforced the product’s value but also amplified its environmental impact, providing users with a compelling reason to engage with and continue using the app.

Amazon Alexa

I managed the development of Alexa voice commands, a key feature for our product. To facilitate secure and efficient account management, my team implemented OAuth 2.0, the industry-standard protocol for account security and cross-account sign-ins. This integration enabled us to seamlessly connect with Amazon Alexa and streamline account linking.
The process involved incorporating new backend services using Lambda functions to handle the necessary server-side logic. Additionally, I integrated user flows within the app to ensure a smooth and intuitive account integration experience, enhancing overall user convenience and functionality.

Shower Controls  Testing

We created a series of prototype testing and held conversations with users to understand whether or not to have the shower controls on a shower home page.  This worked well with the current user flow and we decided to group the savings together for multiple shower and separate each setting page individually.

Design to Development

In transitioning designs to development, I utilized ClickUp and Trello to facilitate collaboration with my team. Managing both backend and frontend developers, I engaged in daily communication to address technological challenges and share design insights. This ongoing dialogue was crucial for resolving issues related to the shower head and ensuring a cohesive integration of design and functionality.

Stress Testing and User Testing

We conducted comprehensive stress testing of the app using LoadRunner, which enabled us to simulate high user loads and assess performance under stress. Additionally, we established a dedicated testing team for the shower component, comprising senior testers and thorough documentation. This approach was designed to identify and address any bugs or issues that emerged, ensuring both robust performance and a seamless user experience.

Successful Release

I spear headed the successful launch of the app on both the iOS App Store and Google Play Store. A significant highlight was the app being featured on Good Morning America, which marked a major milestone and brought substantial visibility to our product.